Customer Service Representative (Contact Center / Homecare) - Yogyakarta

Join Duta Generasi Mandiri, a trusted name in homecare and customer service solutions, as a Customer Service Representative (Contact Center / Homecare) in Yogyakarta. In this dynamic role, you will be the voice of our company, providing exceptional customer service and support to our valued clients. With a focus on homecare services, you will handle inbound and outbound calls, ensuring customer satisfaction and resolving any issues promptly. This is an excellent opportunity to grow within a reputable company that values its employees and clients alike.

As a Customer Service Representative (Contact Center / Homecare), you will be responsible for managing customer inquiries, complaints, and feedback. You will use our in-house CRM system to track customer interactions and ensure follow-ups are made. This role offers a chance to develop your communication skills, problem-solving abilities, and customer service expertise. At Duta Generasi Mandiri, we invest in our employees' growth, providing training and development opportunities to help you succeed in your career.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls from customers, providing prompt and professional responses.
• Resolve customer complaints and issues to ensure customer satisfaction.
• Use CRM systems to track customer interactions and follow-ups.
• Assist in the onboarding process for new homecare clients.
• Provide information about our homecare services and products.
• Collaborate with the homecare team to ensure seamless service delivery.
• Monitor and maintain service level agreements (SLAs).
• Maintain accurate and up-to-date customer records.

🎓 Kualifikasi & Syarat

• Minimum 1-2 years of experience in customer service or contact center roles.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with CRM systems such as Salesforce or HubSpot.
• Bachelor's degree in Business Administration, Communication, or related fields.
• Certification in customer service or contact center management is a plus.
• Proficiency in using Microsoft Office Suite.
• Ability to work both independently and as part of a team.

🛠️ Keahlian

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