Customer Support Representative (AI Camera Account) - Graveyard Shift

Join Transcosmos as a Customer Support Representative for a leading AI Action Camera brand and become the voice of innovation! In this dynamic role, you'll provide exceptional multichannel support to global customers, troubleshooting technical issues and offering personalized solutions. Based in Canggu, you'll be part of a team that's at the forefront of the AI camera revolution, helping customers capture and share their adventures like never before.

Every day, you'll handle inquiries from customers worldwide, using tools like Zendesk and Freshdesk to manage and resolve issues efficiently. Your expertise will be crucial in maintaining customer satisfaction and loyalty, ensuring they have a seamless experience with our cutting-edge technology.

At Transcosmos, we're committed to fostering a culture of innovation and growth. This role offers the opportunity to develop your skills in a fast-paced, customer-centric environment, with opportunities for professional development and career advancement.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer support via email, phone, and chat, ensuring high satisfaction ratings
• Troubleshoot and resolve technical issues for AI action cameras, using tools like Zendesk and Freshdesk
• Offer personalized solutions to customer inquiries, leveraging your deep understanding of the product
• Manage and escalate complex issues to the appropriate teams, ensuring timely resolution
• Monitor and analyze customer feedback to identify trends and areas for improvement
• Collaborate with cross-functional teams to enhance the customer support experience
• Stay updated with the latest industry trends and technological advancements in the AI camera market
• Contribute to the development of best practices and procedures for customer support

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer support, preferably in the tech or electronics industry
• Proficient in English, both written and spoken, with excellent communication skills
• Strong problem-solving skills and the ability to think critically
• Experience with customer relationship management (CRM) software, such as Zendesk or Freshdesk
• Familiarity with AI and action camera technologies is a plus
• Ability to work in a fast-paced, dynamic environment with a focus on customer satisfaction
• Willingness to work a graveyard shift (11 PM - 7 AM)
• Bachelor's degree in a related field is preferred

🛠️ Keahlian

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